Tickets are instantly delivered to your inbox, under the email submitted during checkout. In the case that you do NOT receive your ticket, please check your spam folder. If you still do not find your ticket, contact us and we will resolve the issue ASAP.

Unused tickets can be cancelled up to 24 hours before the scheduled departure (local time) for a refund of the ticket price. The booking/processing fee shown at checkout (typically 2%) is non-refundable. Within 24 hours or for no-shows, no refund. For a detailed Refund Policy, find our official refund policy at the very bottom of the page.

Payments are processed by Stripe. Your card details never touch our servers—they’re sent directly to Stripe over encrypted connections and handled under PCI DSS Level 1. We only receive a payment token and basic billing info. Your bank may require 3D Secure verification. To protect customers and partners, we may block, hold, or void orders flagged by our security checks (e.g., multiple failed payments, shared/duplicated QR codes, chargeback abuse). If you’re flagged in error, contact support and we’ll reinstate or refund as appropriate.

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay for your convenience.

Click the Account Icon in the top right corner of our website and follow the simple registration process.

Yes, if in any need of cancellation, you can email the shop, Help with cancellation will provided to you within 2hrs typically.

Each ticket has a unique QR code. Bring the email/PDF (phone is fine), show your ticket at the entrance of the attraction and don’t share your code — one scan = one entry (Unless stated otherwise)

If available for that product, you’ll see an “Add to Apple Wallet” button in your confirmation. Otherwise, use the attached PDF/QR at entry.

Usually yes before use, within the same ticket type. Tickets are not subject to a name, therefore, whoever holds the QR code has permutable entry to the attraction.

You can reach us via email, or phone. Our support hours are 24/7

If the operator cancels or makes a material change and you decline alternatives, you get a full refund of the ticket price and the booking fee, or a new ticket for the attraction at a later date, subject to your choice.

Age bands vary by attraction (e.g., infant/child/teen). The product page shows exact rules. Proof of age may be requested.